Get in Touch With Us
Got a question about something you have read on this site, spotted an error, or want to raise a concern about a casino not on GamStop? This page explains how to reach Non Gamstop Casinos, what we can help with, and what to expect once you have written to us.
The Best Way to Reach Us
Email is the most reliable route to our editorial team. Send your message to [email protected] and a member of the team will read it personally. We do not rely on automated replies to stand in for a proper answer.
We aim to respond within two working days. During busier periods, particularly around new casino launches or bonus changes, it can take a little longer, so a short delay does not mean your message has been missed.
If you can, tell us straight away what your enquiry relates to — a specific review, a bonus term, a payment issue, or something else. It helps us route your message to the right person and get back to you with a useful answer rather than a generic one.
What We Can Help With
Our research covers casinos not on GamStop, their bonuses, wagering requirements, payment options and game selections for readers in the UK. We are happy to hear from you on any of the following:
- Questions about a specific casino or offer — including welcome bonuses, free spins, wagering requirements or withdrawal limits mentioned in our coverage of sites such as Betmica, Kikibet, Betninja, WinnerIsland or the other casinos listed on our trusted non GamStop casinos guide.
- Corrections — bonus terms, licensing details and payment methods at non-GamStop casinos change regularly. If something looks out of date, tell us and we will look into it.
- Feedback on our content — if a guide is unclear, or you think we have missed something readers would find useful, we want to know.
- General questions about non GamStop casinos — how wagering requirements work, what KYC checks involve, how withdrawal disputes are usually resolved, or how sportsbook and casino wallets interact.
- Partnership or editorial enquiries — if you represent a casino brand or a relevant organisation, introduce yourself and explain what you are proposing.
What We Cannot Do
We are a research and comparison publisher, not a casino operator, a payment processor or a licensing body. We cannot access anyone's casino account, process a withdrawal, resolve a dispute directly with an operator, or offer legal or financial advice. Where a query falls outside what we can influence, we will point you towards the right place — such as the casino's own support team, or the regulator relevant to its licence.
If You Need Support With Gambling
Because this site covers casinos operating outside GamStop's self-exclusion scheme, we take questions about responsible gambling seriously. If you or someone you know is struggling with their gambling, please mention this in your message so we can point you towards appropriate support.
GamCare offers free, confidential advice and support for anyone affected by gambling in the UK, including information on setting deposit and loss limits, and on GAMSTOP exclusion periods for UK-licensed sites. We do not provide counselling ourselves, but we will always direct you to organisations that can help.
A Note on Accuracy and Independence
We fact-check the details we publish, including bonus terms, wagering requirements and payment information, and we review casinos independently of any commercial relationship. If you believe something we have published is inaccurate or misleading, please tell us — reader feedback is one of the ways we catch outdated terms before they mislead someone else.
Thank you for taking the time to get in touch. We read every message and will do our best to give you a straight answer.